Client Care
Orders
When will the collection be available?
The collection is currently in preview. Join the collective to receive release updates.
Where can I ask about an existing order?
Contact AE with your order number and the email used at checkout so we can identify your order.
Can I request an order change?
Send your request through Contact AE with your order number and the change you need. A request does not confirm that an order can be changed.
Payments
Which payment methods are available?
Available payment options are displayed at checkout.
Who can help with a payment question?
Contact AE with your order number, if you have one, and a brief description of the issue. Do not include full card details.
Shipping
When will the new collection ship?
Dispatch estimates for the upcoming collection will be published before orders open.
Where can I find shipping information?
Contact AE for shipping questions about an existing order. Shipping terms for the upcoming collection will be available before orders open.
Returns
Where can I find the return policy?
Return terms for the upcoming collection will be published before orders open. For an existing purchase, contact AE with your order number.
How do I ask about a damaged or incorrect item?
Contact AE with your order number and a description of what arrived. Keep the item and packaging while your inquiry is reviewed.
Contact
How can I contact AE?
Use our contact form for collection questions, order support, or something you would like to share.